MSCWA

Registered Office

20 View St, North Perth   Western Australia 6006

Phone

08 9328 2699
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Page translation provided by Google, MSCWA does not accept responsibility for any inaccuracies in the translation.
  • Home
  • About Us
    • About Us
    • Our Board of Management
    • Partners, Supporters & Sponsors
  • Services
    • Aged Care
      • Commonwealth Home Support Programme (CHSP)
      • Home Care Packages (HCP)
    • Disability
    • Emergency Relief
    • Family Mediation
    • Housing
    • Jobs and Skills Centre (JSC)
    • Mental Health
    • Settlement Services (SETS)
    • Temporary Australian Residents
      • Emergency Relief
      • Housing Services for ATR
      • Employment Related Assistance
      • Services for Victims of Family and Domestic Violence
      • Health and Wellbeing (Mental and Physical)
      • Reporting Racism in WA
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    • MSC WA 30 Years On
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MSCWA

Feedback

MSC welcomes your information and feedback on all aspects of our work and in particular how we deliver our services. We continually seek to improve our services and practices to make sure we are serving our clients, communities and consumers the best we can. All ideas and suggestions are welcome. Your feedback is a valuable part of our commitment to continuous improvement.

We are committed to providing high quality services to all those who access our programs and services including the client, their families and carers. Their rights and interests are the cornerstone of our service delivery. Consumers have a right to complain about the service they are receiving without fear of retribution and can expect complaints to be dealt with confidentially, fairly and promptly. If you have a concern about the way you’ve been treated or are unhappy about the services received for any reason you are encouraged to make a complaint. We will investigate it promptly and resolve it in a fair, accountable and transparent manner.

Information on the complaint’s procedure is provided and explained to all consumers at the commencement of their services with MSCWA and when their ongoing service entitlements are reviewed.

Person/s affected by a complaint will be provided with full details of the complaint received and given the opportunity respond before a final decision is made by MSCWA with regards to the resolving the issue/complaint.

Feedback can be provided using the form on our Contact Us page. Feedback can also be provided via admin@mscwa.com.au, phone or post.

If you have a more serious concern and would like to make a formal complaint, please refer to the following.

MSC Grievance/Complaint Procedure

MSC Grievance/Complaint Form

MSC Consumer Rights & Responsibilities Charter

Advocacy Services

Consumers have the right to use an advocate of their choice to provide feedback or raise issues with MSCWA. This may be a family member or friend, or your choice of advocacy service. Some adv:

  • Advocare: 9479 7566
  • Aged Care Complaints Commissioner: 1800 550 552
  • Elder Abuse Helpline: 1300 724 679
  • Ethnic Disability Advocacy centre: 9388 7455
  • People with Disabilities WA: 9485 8900

Feedback Form

Audio Messages in English and Community Languages:

English https://www.mscwa.com.au/wp-content/uploads/Feedback-English.mp3

Amharic https://www.mscwa.com.au/wp-content/uploads/Feedback-Amharic.mp3

Burmese https://www.mscwa.com.au/wp-content/uploads/Feedback-Burmese.mp3

Farsi https://www.mscwa.com.au/wp-content/uploads/Feedback-Farsi.mp3

Gujarati https://www.mscwa.com.au/wp-content/uploads/Feedback-Gujurati.mp3

Hindi https://www.mscwa.com.au/wp-content/uploads/Feedback-Hindi.mp3

Italian https://www.mscwa.com.au/wp-content/uploads/Feedback-Italian.mp3

Karen https://www.mscwa.com.au/wp-content/uploads/Feedback-Karen.mp3

Kirundi https://www.mscwa.com.au/wp-content/uploads/Feedback-Kirundi.mp3

Punjabi https://www.mscwa.com.au/wp-content/uploads/Feedback-Punjabi.mp3

Serbian https://www.mscwa.com.au/wp-content/uploads/Feedback-Serbian.mp3

Urdu https://www.mscwa.com.au/wp-content/uploads/Feedback-Urdu.mp3

 

All of the above will be provided in languages other than English, on request. We will also provide cost-free access to interpreters and alternative communication formats should this be required.

Office Locations

Head Office (Registered Office)

20 View St, North Perth, WA 6006

08 9328 2699

Services Provided:

  • Job and Skills Centre
  • Settlement Services
  • Emergency Relief
  • Mental Health Services
  • Family Mediation Services
Morley Office

5 Bookham St, Morley, WA 6062

08 9444 8283

Services Provided:

  • Aged Care Services (HCP)
  • Aged Care Services (CHSP & Wellness Centre)
  • Disability Services
  • Job and Skills Centre
Mirrabooka Office

14 Brewer Pl, Mirrabooka WA 6061

08 9344 7858

Services Provided:

  • Job and Skills Centre
  • Emergency Relief
  • Housing Services
Cannington Office

7 Mallard Way, Cannington WA 6107

08 9258 5188

Services Provided:

  • Job and Skills Centre
  • Settlement Services
  • Emergency Relief
  • Housing Services
Mandurah Office

63 Ormsby Tce, Mandurah WA 6210

0407 826 108

Services Provided:

  • Job and Skills Centre
  • Settlement Services
  • Emergency Reliefs
Bunbury Office

Milligan Community Learning and Resource Centre

35 Milligan St, Carey Park, Bunbury WA 6230

0476 264 707

Services Provided:

  • Settlement Services
  • Emergency Reliefs
Corporate Office

Cannington Office – 7 Mallard Way, Cannington WA 6107

08 9258 5188

Services Provided:

  • Information Communications Technology (ICT)
  • People & Culture (HR)
  • Operations

Opening Hours

Monday to Friday – 08:30am to 04:30pm

Postal Address

PO Box 159, North Perth, WA 6906 

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In the spirit of reconciliation the MSC acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Page translation in this website is provided by Google, MSCWA does not accept responsibility for any inaccuracies in the translation.

Copyright © 2021 MSCWA | ABN: 18 563 729 871