ICT Trainee

About the Opportunity

MSC is seeking to employ an ICT trainee to complete an ICT qualification (certificate III or IV) and assist our current ICT team with asset allocation, level 1 service desk ticket resolution and installation of software/hardware.

What you’ll be doing:

Help Desk:

• being the first point of contact for employees experiencing IT related issues;
• responding to Help Desk tickets and queries via phone or email and in Jira;
• following up with end users to ensure full resolution of issues.

ICT Assets:

• assisting with device management and making recommendations on how assets can be managed effectively;
• performing proactive maintenance with ICT Officer;
• assisting with imaging of computers and allocating assets;
• entering data into the organisation’s asset register.

Customer Service:

• embracing a customer service and continuous improvement attitude at all times;
• requesting feedback on service provided and making any adjustments to approach, attitude, process, protocols or procedure;
• travelling to all MSC locations to provide on-site assistance and learn about our ICT operations.

What our ideal candidate will have:

• a High School Graduation Certificate;
• excellent communication and customer service skills;
• the ability to collaborate with other team members;
• the ability to communicate respectfully and patiently with end users of all skills levels;
• ability to work with users from cultural and linguistically diverse (CALD) backgrounds;
• experience with Microsoft Office applications;
• knowledge of network and security fundamentals;
• working knowledge of Jira or another ticketing system;
• a solution focused approach to their work;
• outstanding attention to detail;
• ability to stay calm under pressure;

• experience with setting up mobile devices and imaging computers;
• valid WA driver’s licence;
• recent National Police Clearance (or willing to obtain one);
• a good sense of humour and a passion for information technology.